OUR POLICY INFO
We founded Patty Pan with one goal in mind: creating the best possible shopping experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies, which are detailed below. Contact us if you have further questions and we’ll be happy to help.
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SHIPPING POLICY
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Shipping is a separate cost, it is not included in the product cost at checkout. Shipping is paid C.O.D. to the driver at the time of delivery.
Shipping is based on your prefecture and state.
Check Yamato Rates here: https://www.kuronekoyamato.co.jp/ytc/en/search/payment/.
On average in Kanto the standard 20x20x20 package is around ¥1000.
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RETURN POLICY
By placing an order you are acknowledging that you have read the terms set out and that you accept them. There are no returns, refunds or cancellations allowed on any orders that have already been shipped.
